Contact Us & FAQs

We are based in London with offices throughout the world including Edinburgh, Dubai, Dublin, Prague, Hong Kong, Cluj-Napoca, Targu Mures, Larnaca, Orlando and Vancouver. We also have a team of representatives on the ground throughout Europe, North and South America, Asia and Africa.

For the contact details of your local representative, please don’t hesitate to contact sales@totalstay.com

Our team is committed to providing you with the best service possible. Please ask us for any information, enquiries or feedback regarding our services or the hotel(s) you have booked.

See our Frequently Asked Questions or call us to speak with one of our specialist travel consultants using the following contact numbers:

Africa

South Africa +27 (0) 105 009 927 - ZAres@totalstay.com

Any other African clients - res@totalstay.com

Asia

Mandarin +86 (10 ) 8950 8099 - CNres@totalstay.com

Korea 0807 005 721 - KRres@jactravel.com

Hong Kong +852 5806 0362 - ASres@totalstay.com

Japan +81 3 4590 0532 - ASres@totalstay.com

Malaysia +60 3 7724 0205 - ASres@totalstay.com

Thailand +66 2018 2482 -ASres@totalstay.com

Singapore +65 3157 0996 - ASres@totalstay.com

Indonesia +62 212 975 8907 - ASres@totalstay.com

Taiwan +886 2 7741 4295 -ASres@totalstay.com

Australia & New Zealand

Australia +61 (0) 180 076 8832 - AUres@totalstay.com

New Zealand +44 (0) 203 096 5220 - res@totalstay.com

BENEFLUX

Netherlands +31 (0) 208 081 063 - NLres@totalstay.com

France +33 (0) 184 887 916 - FRres@totalstay.com

Belgium +32 (0) 280 856 75 -

-DEres@totalstay.com for German

-FRres@totalstay.com for French

-NLres@totalstay.com for Dutch

GAS

Germany +49 (0) 322 210 92953 - DEres@totalstay.com

Austria +43 (0) 720 116 127 - ATres@totalstay.com

Switzerland +41 (0) 315 280 608 -

-UKres@totalstay.com for English

-FRres@totalstay.com for French

-DEres@totalstay.com for German

-ITres@totalstay.com for Italian

Great Britain & Ireland

Great Britain +44 (0) 203 096 5220 - GBres@totalstay.com

Ireland +353 (1) 513 4631 - IEres@totalstay.com

Iberia & Italy

Spain +34 (0) 911 981 748 - ESres@totalstay.com

Portugal +351 (0) 30 880 4303 - PTres@totalstay.com

Italy 800 985 531 -ITres@totalstay.com

India & South Asia

Bangladesh +44 (0) 203 096 5220 - INres@totalstay.com

Bhutan +44 (0) 203 096 5220 - INres@totalstay.com

India +44 (0) 203 096 5220 - INres@totalstay.com

Nepal +44 (0) 203 096 5220 - INres@totalstay.com

Pakistan +44 (0) 203 096 5220 - INres@totalstay.com

Sri Lanka +44 (0) 203 096 5220 - INres@totalstay.com

Latin America

Argentina +54 (0) 115 984 1133 - LATAMres@totalstay.com

Brazil +55 (0) 613 550 0954 - LATAMres@totalstay.com

Chile +56 (0) 224 053 471 - LATAMres@totalstay.com

Columbia+18 (0) 009 157 047 - LATAMres@totalstay.com

Mexico +52 (0) 558 526 8228 - LATAMres@totalstay.com

Peru+51 (0) 170 856 49 - LATAMres@totalstay.com

Middle East

UAE 8000440674 - AEres@totalstay.com

Nordics

Denmark +45 (0) 808 201 66 - DKres@totalstay.com

Finland +358 (0) 942 451 876 - FIres@totalstay.com

Norway +47 (0) 800 248 15 - NOres@totalstay.com

Sweden +46 (0) 844 685 020 - SEres@totalstay.com

North America

America Toll free +1 (0) 888 969 9711 - USres@totalstay.com

America +1 (0) 646 895 6108 - USres@totalstay.com

Canada +1 (0) 888 404 9173 - CAres@totalstay.com

Canada (French) +1 (0) 888 408 7686 - CAres@totalstay.com

TIGER

Turkey +44 (0) 203 146 7374 - TRres@totalstay.com

Greece +44 (0) 203 146 7374 - GRres@totalstay.com

Russia +44 (0) 203 146 7374 - RUres@totalstay.com

Romania+44 (0) 203 146 7374 - ROres@totalstay.com

Hungary+44 (0) 203 146 7374 - HUres@totalstay.com

Israel +44 (0) 203 146 7374 - ILres@totalstay.com

Poland +44 (0) 203 146 7374 - PLres@totalstay.com

Customer Care

Customer Care +44 (0) 203 096 8507 - customercare@totalstay.com

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