Who we are
totalstay is the innovative online hotel reservation company that provides discounted hotels to the travel industry. totalstay is part of the JacTravel Group, which has grown steadily into one of the largest and most successful accommodation providers today. Already thousands of travel agencies are booking from our impressive inventory of 165,000 hotels in over 10,000 destinations worldwide. totalstay can serve every possible accommodation need from city breaks to rural getaways, coastal resorts to airport hotels.
The Web Site
We pay a great deal of attention to our product offering to ensure that we can cater for all your accommodation requirements. Users will experience a simple and quick booking process yet still receive detailed hotel information. A full list of amenities and independent report is written for each hotel. Hotel location maps plus interior and exterior photos are also included. The website shows real time availability and is able to confirm bookings immediately. We cater for all budgets from hostels to 5-star boutique hotels, well-known hotel chains and privately owned hotels, self-catering apartments, aparthotels, B&Bs, and motels. There are no hidden extras as all our rates include taxes and service charges and more often than not, breakfast too.
In some destinations, we offer “Day use” rooms. These rooms will be identified by the phrase “Day use” as part of the room type description. The times of which the room may be used will also be displayed here and as an errata message during the booking path. These rooms are not valid or an over-night stay and in case of a late check-out a supplementary overnight accommodation shall be charged directly by the hotel. For more information regarding day use rooms please contact the Reservations or Sales teams
Use of the web site by travel agents is free of charge. Partners can choose to work on net or gross commissionable rates and a full suite of management controls and detailed reports are provided.
Professional Customer Care
We pride ourselves on offering a service that surpasses all expectations. TS provides telephone support with experienced multilingual staff available 365 days a year. Telephone calls from travel agents are answered within 20 seconds and emails receive a response within 24 hours. For training purposes and so that we can constantly assess and improve on our customer experience, from time to time we record our telephone calls. We also provide a customer service team of trained professionals experienced in dealing with issues quickly and effectively.
Our dedicated groups department specializes in booking accommodation for parties of 10 or more. Whether you are booking a business conference or a celebration, a visit to a sporting event or an exhibition, the groups department can handle all of your customers' requirements from meeting rooms to restaurants, tickets to transfers.
totalstay...in a Nutshell
- Over 165,000 hotels and apartments in over 10,000 destinations worldwide
- Properties ranging from budget 1 star to luxury 5 star
- Branded hotel chains, boutique hotels, resort apartments, independent hotels
- Interactive Google maps for most hotels
- Discounts of up to 50% off standard hotel rates
- Live data, live availability, and instant online confirmation
- Only available hotels displayed
- Same day availability
- Generous commission
- Multilingual - website available in 12 languages
- Multi-currency - 14 currencies available
- Strong marketing and exciting incentive programs
- Dedicated account management team