Q. What does the price quoted include?
A. All prices quoted are per room for the entire stay and include local taxes. Where stated (and in most cases) breakfast is included.

Q. I am unable to access my account. Can you help?
A. Please email us on customer.support@totalstay.com

Q. When I tried to book I got an error message
A. Please refresh the page and try again. Should the problem persist, please email us on customer.support@totalstay.com

Q. How do I register on your web site?
A. There is no need to register until you would like to make a booking. Existing customers can log straight in and new customers will be asked to register towards the end of the booking proces.

Q. How Safe are my Credit Card Details?
A. Completely. We use the latest in secure technology when you provide us with your personal details and credit card information. The technology used is SSL (Secure Sockets Layer) which is encryption technology recognised worldwide, so you can feel safe entering your details on the TotalStay.com web site.

Q. I phoned my hotel and they have no record of my reservation
A. We book rooms out of a guaranteed allocation of rooms but sometimes only send through to the hotel the list of guest names 48 hours prior to arrival. So, please do not worry if the hotel do not have a record of your reservation - once you have booked with us your room is guaranteed.

Q. Do I need to re-confirm my booking with the hotel directly?
A. No. TotalStay.com handle all aspects of your reservation including re-confirming reservations.

Q. How do I know if my hotel reservation is confirmed?
A. Once confirmed you will be notified by email and your account on the TotalStay.com web site will update automatically

Q. How do I amend or cancel my reservation?
A. All amendments and cancellations must be made either on the TotalStay.com web site or in writing to us. Amendments and cancellations must not be made directly with the hotel.