Terms and conditions
These terms and conditions are the agreement between whoever shall use this site and TotalStay.com. These terms and conditions set out the rights and obligations of all users and those of TotalStay.com in relation to the services offered by this website.
Before you click on the confirm button at the end of the booking process, please ensure that you have carefully read all the terms and conditions. By clicking on the Confirm button you are committing to be bound by these terms and conditions.
If you have any questions about these terms and conditions, please email us at customer.care@totalstay.com
Use of SiteYou agree to be bound by the following terms of trading on this site: -
WE ACT ONLY AS BOOKING AGENT FOR THE ACCOMODATION PROVIDER. THE CONTRACT FOR HOTEL ACCOMODATION IS BETWEEN YOU AND THE ACCOMODATION PROVIDER. The site is available to you for making legitimate hotel bookings only - not for speculative, false or fraudulent bookings
You accept financial responsibility for all transactions made under your name. We will require payment in full at the time of booking
You accept to give us accurate information on all people travelling within your booking
You are over 18 years of age
Booking ProcedureOnce you have hit the "Confirm" button and TotalStay.com have sent you the booking confirmation, you will be entering in to a legally binding contract with the accommodation providerwith TotalStay.com. At this point, you are authorising TotalStay.com, as agent for the accommodation provider, to debit your credit or debit card for the total amount of the booking.
Once you arrive at the confirmation screen, we advise you to print this off for your records before your email confirmation comes through.
It is your responsibility to check all details of the booking including arrival date, departure date, number of nights, hotel name and rooms booked. TotalStay.com needs to be informed immediately of any errors as we cannot guarantee to be able to make corrections at a later date.
Booking ConfirmationYour voucher will be emailed to you and must be printed off and presented when you check in at the hotel. Failure to do this may lead to the hotel refusing your booking. This email voucher is your proof that the hotel booking has been prepaid.
PaymentAs stated above, payment must be made in full at the time of booking. Payment methods other than those mentioned on this site cannot be accepted for your booking. The total amount for your stay will be shown to you on the confirmation screen and printed on your email confirmation. Any extras which you decide to use during your stay at the hotel will be payable directly to the hotel. Should you see a published rate for the room during your stay which is lower than the price you paid on TotalStay.com, please check with the hotel that all inclusions are the same as they are in the TotalStay.com rate which are room, taxes, breakfast and local taxes (unless otherwise specified) and that there are no trade fairs or local festivals during the period of your stay. The client acknowledges that during these periods TotalStay.com has no control over higher rates that hotels may charge.
Payment SecurityTotalStay.com uses secure technology when you provide us with your personal details and credit card information. The technology used is SSL (Secure Sockets Layer) which is encryption technology recognised worldwide so you can feel safe entering your details on TotalStay.com.
Amendments by YouTo make any amendments to your booking, please either do so online at our web site or contact us by e-mail at customer.care@totalstay.com. All amendment requests must be received in writing and are subject to availability and a £20 amendment fee.If you need to change your dates of travel, there may be other rates valid for the new dates requested. If the hotel cannot accommodate your requested amendment, your booking will automatically revert to its original status although TotalStay.com will always endeavour to offer a suitable alternative.
Cancellations by YouTo cancel your booking online, log in to the 'Your account' section of the TotalStay.com web site. Click on the 'View/Amend' link next to your booking. Click on the 'Cancel' link. You will be shown a screen which summarises any cancellation charges which may apply. If you wish to proceed with the cancellation, click the "Confirm Cancellation" button. If you do not wish to proceed at the point, click the "Undo" button. Your cancellation will not be processed until you click the "Confirm Cancellation" button. If this is the case and you do not arrive at the hotel, your booking will be treated as a "No Show" and your booking will be charged in full.Once we have received your cancellation, an email to confirm this will be sent to you automatically.
You can also cancel your booking by contacting TotalStay.com by email at customer.care@totalstay.com quoting your TotalStay.com booking reference. Any cancellation may be subject to cancellation charges as laid out below.
All cancellations must be received either by submitting the cancellation online in the manner described above or in writing to TotalStay.com. It is the customer's responsibility to ensure that all cancellation requests are correctly submitted.
Our cancellation policy is as follows (unless otherwise specified on your booking confirmation): -
24 hour cooling off period after confirmation - will apply to bookings made more than 72 hours in advance of your arrival at the hotel
Up to 72 hours before arrival - a cancellation charge equivalent to 25% of the total amount of the booking.
Within 72 hours of arrival - 100% of the total value of the booking will be charged.
If you are going to arrive after 17h00 at the hotel, it is advisable to call them (the phone number is indicated on your email confirmation) and let them know. Should you fail to arrive at the hotel on the first night of the booking, the whole booking will be cancelled and you will be charged 100% for the booking.
Cancellations by TotalStay.comIf the accommodation provider alters or cancels your booking, provided we are informed by it, we will inform you as soon as reasonably possible and will seek to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible. It may not always be possible for us to notify you of any change before your departure. In the event of a cancellation by the accommodation provider, we have no liability to you to make refunds or pay any compensation.Complaints
In the unlikely event of you being unsatisfied with your hotel, please discuss any issues directly with the hotel management. Should they not resolve your complaint, please contact our emergency number which is indicated on your hotel voucher. Should you still feel that the complaint has not been resolved, please put your complaint in writing with full details of the actions you have already taken and send it to us on customer.care@totalstay.com within 7 days of your return.
LiabilityGiven that we only act as agents for the accommodation provider, we can accept no liability whatsoever for any death, personal injury, loss or damage of any kind, unless caused by our own negligence. Insofar as we have any liability to you, then proceedings in respect of any such liability shall be governed by English law and the exclusive jurisdiction of the English Courts.:
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Privacy PolicyPlease click here to see our Privacy Policy
Hotel FacilitiesYou acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such TotalStay.com cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with TotalStay.com or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. The client acknowledges that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking. The client acknowledges that the availability and cost of the car parking is determined by the individual hotel. It is the responsibility of the Client to check the availability and cost of the car parking provided by each hotel. The contact details of each hotel which may be booked via this website are set out in this web site.
It is your responsibility when making the booking to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the search screen and should be double checked on your email confirmation. Room types available are as follows: -
Single Room - Contains one single bed. Suitable for oneperson.
Twin Room - Suitable for two people. Please note that twin rooms are not always possible in US
Double Room - Contains one double bed or two single beds made up as a double. Suitable for two people. In the US and Canada, a double room MAY contain two double beds and so can accommodate up to 4 people.
Double for sole use - Contains two single beds or one doublebed. Suitable for one person
Triple Room - Contains twin or double bed + extra bed or 2 double beds. Most hotels do not have one full size bed for each guest. Suitable for 3 people.
Quad Room - Suitable for four people. Please note that the room may not contain four single beds. Room may contain two double beds.
Child Bed - often a roll away bed, suitable for a child under the age of 18 years.
Cot - cradle or crib suitable for a child under the age of 2 years.
Please be aware that room type and size will vary from country to country.
LawAll contractual obligations arising out of these terms and conditions shall be deemed to come into existence in England and be subject to English law and the exclusive jurisdiction of the English Courts.
Changes to Terms and ConditionsTotalStay.com reserve the right to change or update these terms and conditions relating to the use of the site without prior notice to you. The latest version will always be available on the site and by using the site, you are accepting the latest version available.
Intellectual PropertyThe copyright, trademarks and other intellectual property rights in and relating to this site are reserved to TotalStay.com. The content or data found on this site may not be reproduced, sold, transferred or modified without the prior written consent of TotalStay.com. You may not modify, copy, duplicate, display, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior consent of TotalStay.com. You must further acknowledge that you must not use any of these intellectual property rights, except whilst making a booking as set out in these terms and conditions.
System IntegrityThe usage of any device, routine or software which inhibits or interferes with the running of TotalStay.com or any booking concluded upon it is prohibited. Any action which creates a load on TotalStay.com or infrastructure which may be considered unreasonable or disproportionate is prohibited.
Access to TotalStay.comTotalStay.com reserve the right to deny access to the site at any time as it may be affected by outside factors outside of our control.
SeverabilityThese terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not effect the validity and enforceability of any remaining provisions.