Privacy and policy

TotalStay.com respect the importance of your privacy and in this policy, we will explain why we collect personal data, what this data will be used for and how you can amend the data which you have submitted.

Why we collect the informationTo provide you with the highest levels of service when you use our siteTo process your bookings and send you the confirmation emailFor internal analysisTo facilitate your future bookings with usTo update you of any changes to your travel plansTo keep you informed of products or special offers that we think will be of interest to you (if you do not wish to receive these, please email us at customer.support@totalstay.com.

What information is collected and stored· Name· Email address· Postal address· Mobile telephone number· Debit/credit card number and expiry date

SecurityThis site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet. To further protect the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.

Sharing Information (The stored information is only shared with)Our bank so they can process your paymentsOur partners and suppliers have access to number of bookings made but not personal detailsWe may be required to disclose your information if required by any applicable law or regulation

To amend your personal detailsTo amend you personal details stored by TotalStay.com please go to the section in Your Account entitled Amend my Details.

Your ConsentBy placing an order with TotalStay.com you are consenting to the collection and use of the information you provide solely for the purposes outlined above.We may in future have to make changes to this privacy policy however the latest version will always be the one posted on TotalStay.com's website.

Log filesWe use IP addresses to help diagnose problems with our server and to analyse trends/administer the site/track user's movement for our internal site traffic statistics.

CookiesWe use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a cookie you may not be able to access many of the travel services offered by TotalStay.com.

QuestionsIf you have any questions about any part of this privacy policy, please contact us on Tel: 0870 405 9455 or by email at customer.support@totalstay.com